The Sto Service
Individual customer consultation and project support is the basis of a good business relationship at Sto. Whether on the telephone, in the Sales Centre or on the Construction Site – we will be pleased to provide you with advice, assistance and creative ideas.
Service at Sto goes far beyond the development and sale of high-quality products. Ultimately, any product is only as good as its application. This is why we place great emphasis on detailing, specifications, service and consultation. The Sto staff are there for their customers, providing comprehensive information, teamed with an experienced network of Sto registered LBP accredited Contractors who provide the best practical force on the construction site.
All Sto Systems come with a written Sto 10, 15 or 20 Year Warranty with StoService Assurance giving you peace of mind knowing you are protected.
This system, administered by Sto and carried out by Sto Contractors, ensures all specified Sto rendered systems are registered, serviced and certified every two and a half years to provide assurance that all building elements pertaining to the rendered facade are performing.
All projects must be completed by a Sto Registered Licensed Building Practitioner, complete Sto Quality Assurance Record and Sto Warranty Request to ensure the work meets the Sto Specification.
Furthermore - Sto have a comprehensive library of Sto details to assist your designer and comprehensive specifications to ensure the scope of work is identified. Where specific details are required the Sto technical team will work with the designer to help develop solutions that are based on the building code. On completion of the project we will precede to action the property with your chosen StoWarranty accompanied with StoService Assurance.
Sto systems have each been tested and approved by BRANZ
With an ever increasing number of world wide building products, materials and systems being sold to the construction industry it has become increasingly important to obtain certification to ensure exterior elements meet the structural, weathertight and durability requirements as stipulated by the government standards and building codes.
BRANZ an independent and impartial testing authority has worked with Sto over the last seven years to ensure the current twelve Sto Construction Systems are covered by one of nine Sto BRANZ Appraisals certifying these systems meet the requirements for local government compliance.
No 468 StoLite —
lightweight stucco directly on 6.0mm fibre cement sheet construction.
No 478 StoTherm Insulation —
varying thicknesses of insulation panel from 40mm - 100mm finished in selected Sto Plaster System.
No 488 StoArmat Render / Plaster Systems —
meshed reinforcement render / plaster system for Monotek or VentClad fibre cement sheet construction.
No 515 StoArmat Miral Render / Plaster Systems —
concrete block, pre cast, poly block, and solid masonry systems.
No 604 StoTherm Masonry Insulation —
exterior insulation systems for concrete block and solid masonry.
No 605 StoStucco —
traditional 20mm plaster system embedded in stainless steel lath.
No 739 StoPoren Brick —
traditional 75mm thick veneer brick system on 40/ 75mm cavity with plaster finish.
No 772 StoPoren Panel —
light weight solid masonry reinforced panel with render / plaster finish.
Protecting the natural basis for life and improving quality of life are important aims in social policy. Sto actively pursues these aims, always acting in accordance with the company's guiding principle: "Building with conscience".
In order to define and implement its ecological targets, Sto has developed a system of environmental management conforming to international standards. This relates to the entire process chain – from the procurement of the raw product, to production, packaging and logistics.
Active Environmental Protection for Facades
Sto products make a clear contribution towards improving the quality of the environment. Sto external wall insulation systems and insulated cladding systems reduce heating requirements and CO2 levels within buildings. These systems represent the contribution Sto is making towards active environmental protection through reducing air pollution and improving the global climate.
VOCs (Volatile Organic Compounds) include solvents and plasticisers, added to paints, renders, plasters and other decorating products to assist with viscosity, flow and drying times. However, high concentrations of VOCs are a major contributor to interior air pollution and have been linked to various health issues, including headaches, sore eyes, respiratory complaints and the possible impairment of our immune systems.
European Union directive 2004/42/EC states that from January 2010, all adhesives, fillers, paints, primers and decorative materials must contain no more than 30g per litre of VOCs.
Sto endeavours to minimise VOCs in our products as far as possible. Since 2007, all Sto water based primers, paints and plasters meet or exceed the standards of the EU directive, with many products independently tested as VOC Free.
How does Sto test its products?
All Sto products are independently tested in Germany by the TÜV, who have set the highest standards in Europe for VOC content testing. For interior paints, the maximum VOC content to be considered "VOC Free" is less than 100 parts per million, or less than 0.01% VOC content.
Last updated November 2017